At the time of this publication, gambling in our country is going through far from the best times. Needless to say, with the exception of gambling zones that are at the very early stage of development, there are no legal gambling establishments that can offer customers a truly high-quality service. Illegal gambling establishments, despite the efforts of the authorities, still exist, but not everyone can visit them.

However, there is a positive trend and, perhaps, in the future, Russian players will again be able to enjoy high-quality gambling at home. But when will this happen?

Development trends of domestic gambling

Yes, perhaps, in due time, residents of the country will again begin to visit gambling establishments that do not need to travel through half the country. But will these be classic casinos or will we see a new generation of casinos?

Before the ban on the gambling business in Russia, not every casino could boast of really high-quality service, and the greatest complaints from customers fell on the croupier. Yes, when you lose your money, it can be very difficult to keep yourself in check, but the overwhelming majority of the croupiers we encountered earlier took a crash course and in practice turned out to be unprepared for work.

Thus, this imposed certain obligations on casino employees – to improve interaction with customers. Needless to say, a gambling establishment is a part of the entertainment industry, therefore, customers need entertainment, and each of the employees should take part in this.

The dealer’s task is not to poison jokes or surprise with tricks – there are specially trained people for this. The croupier should not look like a robot, a soulless machine. Even if the croupiers represent the interests of the casino, they work in the hall with clients, they can retain their individuality, which will significantly increase the quality of service.

What is valued in the West?

Western gambling has a huge history of development, and if not as a guide, then as an example of their developments can be used. So, in foreign casinos, the communication skills of the employee are very much appreciated – good jokes, the ability to maintain a conversation, which, in turn, allows you to inform customers about new interesting offers. And in general, if the client feels confident, he will spend more time in the establishment and will definitely come back again.

Nevertheless, croupiers who have been working in the unhealthy atmosphere of Russian casinos for a long time cannot always adapt to new realities and perceive the client properly. A positive result can be achieved in domestic gambling if the principles of work are rethought and the casino management sets the right goals for itself and the staff. When this happens – time will tell.

Probably, for every person who has a minimal idea of ​​how this or that establishment works from the inside, the question of tip remains unsolved until the end. Why, in certain cases, the staff refuses to tip, and where to leave without leaving a tip is bad taste? And the casino is no exception – the tip policy is the exact opposite.

The croupier takes all his tips

Practice shows that sooner or later (of course, this does not always happen), dealers, getting used to generous tips as an additional source of income, lose their zeal and ask the client to thank after each win. Probably, it is for these reasons that this tip reward system is extremely rare today.

Actually, the described system is fertile ground for an employee to start neglecting his duties, treating them with negligence (in relation to players who leave little or no tips at all).

Distribution system: tips are shared

This way of distributing tips creates additional motivation for the team. Knowing that not only the financial encouragement of colleagues, but also his own will depend on the total contribution to the team’s piggy bank, the employee takes a responsible approach to his duties. The team is close-knit, often arranges all kinds of parties.

But each person is individual and egoists are found in collectives. However, they are not as vivid as described in the previous section, since part of the money received by the dealer is at stake. Any fraudulent activity loses its attractiveness, because the risk is unjustified.

Before the memorable ban on gambling in Russia and, by the way, in neighboring Ukraine, a similar principle was widely used in casinos, where not every day the institution remained in the black. The system is very simple – if there were no big wins, the tip is passed on to the employees. If the casino is in the red, the tip goes to the casino’s cashier.

However, such a tip distribution system could take on different options. For example, the casino owners set a limit – the amount of tips should not exceed 10% of the gambling establishment’s total revenue. Situations often arise when large clients spend a fairly large amount, giving tips left and right, and this money was taken on credit.

The practice took place, but loans were not always returned, therefore, the owners of the casino, out of reinsurance, froze the amount of tips until the client paid off his debt. In some cases, the gambling establishment wrote off loans for certain services (barter), while the employees of the gambling establishment were left without a well-deserved tip.

Summarizing the section briefly, we note that such a distribution system makes the dealer worry about the final result of his work. This gives rise to mistakes, pushes to be rude to clients who win other problems.

Summing up

The issue of tip distribution in casinos needs careful consideration, since it is fundamentally wrong to argue that one approach will be better than others. The issues of motivation, team cohesion are not in the last place, it is also worth taking into account the work of the security service or management.

Thus, the issues of tip distribution are very serious and important for each of the employees of gambling establishments. If dealers are deprived of the opportunity to make additional profits, they should have a competitive salary or some kind of benefits.