At the time of this publication, gambling in our country is going through far from the best times. Needless to say, with the exception of gambling zones that are at the very early stage of development, there are no legal gambling establishments that can offer customers a truly high-quality service. Illegal gambling establishments, despite the efforts of the authorities, still exist, but not everyone can visit them.
However, there is a positive trend and, perhaps, in the future, Russian players will again be able to enjoy high-quality gambling at home. But when will this happen?
Development trends of domestic gambling
Yes, perhaps, in due time, residents of the country will again begin to visit gambling establishments that do not need to travel through half the country. But will these be classic casinos or will we see a new generation of casinos?
Before the ban on the gambling business in Russia, not every casino could boast of really high-quality service, and the greatest complaints from customers fell on the croupier. Yes, when you lose your money, it can be very difficult to keep yourself in check, but the overwhelming majority of the croupiers we encountered earlier took a crash course and in practice turned out to be unprepared for work.
Thus, this imposed certain obligations on casino employees – to improve interaction with customers. Needless to say, a gambling establishment is a part of the entertainment industry, therefore, customers need entertainment, and each of the employees should take part in this.
The dealer’s task is not to poison jokes or surprise with tricks – there are specially trained people for this. The croupier should not look like a robot, a soulless machine. Even if the croupiers represent the interests of the casino, they work in the hall with clients, they can retain their individuality, which will significantly increase the quality of service.
What is valued in the West?
Western gambling has a huge history of development, and if not as a guide, then as an example of their developments can be used. So, in foreign casinos, the communication skills of the employee are very much appreciated – good jokes, the ability to maintain a conversation, which, in turn, allows you to inform customers about new interesting offers. And in general, if the client feels confident, he will spend more time in the establishment and will definitely come back again.
Nevertheless, croupiers who have been working in the unhealthy atmosphere of Russian casinos for a long time cannot always adapt to new realities and perceive the client properly. A positive result can be achieved in domestic gambling if the principles of work are rethought and the casino management sets the right goals for itself and the staff. When this happens – time will tell.…